TO: AC Transit Board of Directors
FROM: Michael A. Hursh, General Manager
SUBJECT: Quarterly Update on Strategic Plan Progress
BRIEFING ITEM
RECOMMENDED ACTION(S):
Title
Consider receiving the Quarterly Update on the Strategic Plan Progress.
Body
STRATEGIC IMPORTANCE:
Status update on activities in the strategic plan.
The Strategic Plan was approved in April 2019 that included core values, updated vision and mission statements, high-level goals, and strategic initiatives
BUDGETARY/FISCAL IMPACT:
There is no specific fiscal impact for this briefing item.
BACKGROUND/RATIONALE:
Staff is bringing this briefing item to update the Board on the implementation of strategic initiatives that align with the goals outlined in the strategic plan. The following table represents the goals and initiatives followed by narrative updates.
Strategic Plan Goals and Initiatives
Goals
Initiatives
Safe and Secure Operations
Service Quality
Convenient and Reliable Service
Infrastructure Modernization
Financial Stability and Resiliency
Employee Recruitment, Training and Retention
High-Performing Workforce
Zero Emission Programs
Strong Public and Policymaker Support
Financial Efficiency and Revenue Maximization
Environmental Improvement
Service Quality
A Service Quality Enhancement Taskforce (SQET) was created to examine the causes that directly impact the District's ability to deliver safe, reliable, and sustainable service. Representatives from core business units participate in the taskforce focused on reviewing performance metrics to develop tactical strategies geared to successfully adapt, overcome, and implement change that result in service quality improvements. Division Teams for each of the four operating divisions consisting of staff from Transportation, Maintenance, Planning & Scheduling, Innovation & Technology have been assembled to monitor activities and take corrective actions to increase visibility and observe performance issues in real-time.
A ...
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