TO: AC Transit Board of Directors
FROM: Michael A. Hursh, General Manager
SUBJECT: Department of Innovation and Technology Critical Projects Update
BRIEFING ITEM
RECOMMENDED ACTION(S):
Title
Consider receiving an update on critical Department of Innovation and Technology projects.
Body
STRATEGIC IMPORTANCE:
Goal - Convenient and Reliable Service
Initiative - Infrastructure Modernization
The Department of Innovation and Technology (IT) is focused on accelerating Digital Transformation across all the District's business operations. It has made Digital Transformation a lynchpin in the Department's overall Infrastructure Modernization Initiative. Many IT projects and initiatives, as part of the Digital Transformation journey, are currently underway in various phases of development, deployment, testing, and completion. However, due to the COVID19 Pandemic, we are increasing our focus on response to the Shelter-in-Place Order requiring non-essential staff to Work from Home (WFH). Since the onslaught of coronavirus and considering the Governor's State of Emergency declaration regarding the COVID-19 outbreak, the Innovation and Technology Department has stepped up emergency response and been instrumental in playing a critical role in keeping all IT systems operational. The IT team increased support capabilities to accommodate sudden and rapid growth in the number of remote workers, including emergency procurement of mobile computer hardware, remote access technology, and cloud-based anti-theft software.
A collaborative IT effort was initiated to optimize and utilize current tools to remotely monitor Help Desk phone calls and voicemails, providing seamless support regardless of the location of the technician. A fast-tracked deployment process was implemented to deploy laptops as fast as possible. New computer configurations and models were incorporated into the District's standards to accommodate available hardware and accessories. Also, additional cell ...
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