TO: AC Transit Board of Directors
FROM: Michael A. Hursh, General Manager
SUBJECT: 2020 Annual Ridership and Route Performance Report
BRIEFING ITEM
RECOMMENDED ACTION(S):
Title
Consider receiving the FY19-20 Annual Ridership and Route Performance Report in accordance with Board Policy 545 - Service Standards and Design Policy.
Body
STRATEGIC IMPORTANCE:
Goal - Convenient and Reliable Service
Initiative - Service Quality
The ridership report is a key metric to measure the District's improvement in service quality. Since adopting the Strategic Plan, this report has served as the baseline for measuring future improvement.
BUDGETARY/FISCAL IMPACT:
There are no budgetary/fiscal impacts associated with this report.
BACKGROUND/RATIONALE:
The 2020 Annual Ridership and Route Performance Report provides a summary and assessment of the District's service performance with respect to ridership, productivity, passenger loads, frequency, and on-time performance. The detailed analysis by service type and route-level are provided in the attachments and identify COVID-19 pandemic impacts on ridership.
Ridership levels for July and August 2020 have shown a slight uptick in average weekly riders since bottoming in April 2020. With added service levels from the new service schedule implemented on August 9, 2020, including the introduction of the Tempo BRT line, the District has added capacity for its riders. However, some of the future ridership gains are also offset by the physical distancing thresholds on buses to ensure the safety of bus operators and customers.
Ridership - Summary [Attachment 1 - Chart 1.1]
For the fiscal year, ending June 30, 2020, system-wide ridership totaled 44.4 Million annual riders, reflecting a 16% year-over-year (Y-Y) decrease. Between July 2019 to February 2020, ridership grew 4% Y-Y. This steady growth came to an abrupt halt in March 2020 with the announcement of the Shelter-In-Place (SIP) Order and school closures taking ef...
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