TO: AC Transit Board of Directors
FROM: Michael A. Hursh, General Manager
SUBJECT: FY20-21 Annual Ridership and Route Performance Report
BRIEFING ITEM
RECOMMENDED ACTION(S):
Title
Consider receiving the FY20-21 Annual Ridership and Route Performance Report in accordance with Board Policy 545 - Service Standards and Design Policy.
Body
STRATEGIC IMPORTANCE:
Goal - Convenient and Reliable Service
Initiative - Service Quality
The Annual Ridership and Route Performance Report is a key document to measure the District's improvement in service quality. Since adopting the Strategic Plan, this report has served as the baseline for measuring future improvement.
BUDGETARY/FISCAL IMPACT:
There are no budgetary/fiscal impacts associated with this report.
BACKGROUND/RATIONALE:
The FY20-21 Annual Ridership and Route Performance Report provides a summary and assessment of the District's service performance with respect to ridership, productivity, passenger loads, frequency, and on-time performance (OTP). The detailed analysis by service type and route-level are provided in the attachments and identify COVID-19 pandemic impacts on ridership and service.
COVID-19 Pandemic Impacts
The COVID-19 pandemic had significant negative impacts on overall ridership in FY20-21. These factors included:
1) March 2020 COVID-19 initial shelter-in-place (SIP) orders and school closures that initiated the steep drop in ridership
2) A modified Sunday service schedule that went into effect 03/31/20 - 08/08/20, with suspended service or reduced frequencies for various routes including Supplementary Service and the majority of Transbay routes
3) Bus capacity limits and physical distancing restrictions that were in effect for most of FY20-21 and were not lifted until 06/21/21
4) Low ridership that persisted through the fiscal year due to ongoing COVID-19 safety measures to counter positive COVID-19 case surges and several outbreaks
Ridership - Summary [Attachment 1 - Chart 1.1, 1....
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