TO: AC Transit Board of Directors
FROM: Michael A. Hursh, General Manager
SUBJECT: Major IT Projects and IT Strategic Plan Annual Report
BRIEFING ITEM
RECOMMENDED ACTION(S):
Title
Consider receiving the Department of Innovation and Technology's Major Projects and IT Strategic Plan Annual Report.
Body
STRATEGIC IMPORTANCE:
Goal - Convenient and Reliable Service
Initiative - Service Quality
The IT Strategic Plan and major projects are essential to ensure that the priorities and resources of the Department are aligned with the District's Strategic Plan. The IT Strategic Plan is used as a guide for department projects, resources, and initiatives.
BUDGETARY/FISCAL IMPACT:
There is no fiscal impact in receiving this report.
BACKGROUND/RATIONALE:
The Board of Directors approved the District's Strategic Plan on April 10, 2019. In response, the Department of Innovation and Technology developed an IT Strategic Plan, presented to the Board on Oct 28, 2020. The IT Strategic Plan is based on feedback from a survey of executives, stakeholders, and managers. It included a road map for ensuring that the Department of Innovation and Technology (IT) set priorities, projects, and resources in alignment with the District's initiatives.
The IT Strategic Plan is a guiding document that contains the following strategic pillars for the Department's use, Data, Security, Resiliency, Collaboration, Customer Focus, Efficiency, High-Performance Workforce, and Innovation. The District's continued investment in technology is essential to achieving its strategic business objectives and meeting customer expectations.
This staff report provides an update on the Department's major projects that correspond to that plan over the past twelve months.
A. Annual IT Diagnostic Survey:
In early 2021, an IT Diagnostic Survey was conducted by a third-party company, InfoTech Research Group, an independent IT research and advisory firm, using industry benchmarks, guidelines and to...
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