ALAMEDA-CONTRA COSTA TRANSIT DISTRICT  
AGENDA  
General Manager's Access Committee (GMAC)  
HYBRID MEETING  
1750 Broadway, Community Room, Oakland, CA 94612  
Phone: 877 369 0926  
Webinar ID: 934 1376 1483  
Tuesday, November 12, 2024 at 1:00 PM  
ERIKA BRUHNS, CHAIR  
SHAWN FONG, VICE CHAIR  
KIRAN AGARWAL  
MONIQUE CHAPMAN  
CHONITA CHEW  
WARREN CUSHMAN  
MELISSA GETZ  
ANDREA JOHNSON  
SANDRA JOHNSON  
DAVEED MANDELL  
JAMES ROBSON  
BARBARA WILLIAMS  
ROLAND WONG  
VACANCY  
For information about the General Manager's Access Committee,  
contact Tammy Kyllo, Secretary to the Committee, at 510-891-7175.  
Virtual Public Meetings  
The public can access the meeting via a call-in option or an internet-based  
service option as listed below and the agenda for this remote meeting  
provides an opportunity for members of the public to directly address the  
body in real time. No action shall be taken during a disruption that would  
prevent members of the public from offering public comments using the  
call-in or internet-based option.  
Public Participation at Virtual Meetings  
By Teleconference / Zoom Video Conference: Please click the link to join the  
To listen to the meeting by phone, dial (669) 900 6833 Webinar ID: 934 1376  
1483 at the noticed meeting time.  
If you dialed in and intend to speak on an agenda item, dial *9 (star nine) to  
“raise your hand” when the agenda item is called. If using Zoom, use the  
"raise your hand" feature to indicate that you wish to speak on an item.  
When you are called to speak by the last 4 digits of your phone number or by  
name, the host will unmute you. The comment time is limited to 2 minutes  
per speaker. If you decide not to speak, you may dial *9 or click "lower your  
hand" in Zoom. The telephone numbers listed below may change from  
meeting to meeting.  
Note: AC Transit does not provide technical support to users accessing the  
meeting by telephone/Zoom.  
Staff to the General Manager's Access Committee (GMAC):  
Mallory Nestor-Brush, Accessible Services Manager, (510) 891-7213  
Kim Ridgeway, Senior Program Specialist, (510) 891-7261  
Tammy Kyllo, Administrative Coordinator, (510) 891-7175  
1. CALL TO ORDER  
2. ROLL CALL and Introduction of Members and Guests  
3. ORDER OF AGENDA  
4. CONSENT CALENDAR  
4.A.  
Approval of Minutes for October 8, 2024.  
5. REGULAR UPDATES  
5.A.  
5.B.  
5.C.  
5.D.  
5.E.  
5.F.  
Service Planning Update and Review December  
Service Changes. (VERBAL) (Robert del Rosario)  
Operator Training Update. (VERBAL) (Marvin  
DeLeon)  
AC Transit Website Accessibility Update.  
(VERBAL) (Joya Rodgers and Michael Paine)  
Customer Service Quarterly Report. (Debora  
Garcia)  
Review of Quarterly ADA Complaints. (Tammy  
Kyllo)  
Review Ramp Road Call Report. (Tammy Kyllo)  
6. STANDING REPORTS  
6.A. Chair's Report  
6.B. Board Liaison Report  
6.C. ACTC PAPCO Report (Staff)  
6.D. EBPAC Report (Warren Cushman)  
6.E. GMAC/Veteran Bus Operator Meet Up Report  
7. PUBLIC COMMENTS  
8. MEMBER/STAFF COMMUNICATIONS & ANNOUNCEMENTS  
9. FUTURE AGENDA ITEMS & NEXT MEETING DATE  
10. ADJOURNMENT  
ABOUT THE GMAC  
The GMAC was established by the AC Transit's General Manager to review,  
comment and advise regarding the implementation and enhancement of  
planning programs and services for seniors and people with disabilities. The  
GMAC consists of 14 members. For more information, go to:  
MEETING PROCEDURES  
ALTERNATIVE FORMATS: AC Transit will provide written agenda materials in  
appropriate alternative formats, or disability-related modification or  
accommodation, including auxiliary aids or services, to enable individuals  
with disabilities to participate in public meetings. Please send a written  
request, including your name, mailing address, phone number and brief  
description of the requested materials and preferred alternative format or  
auxiliary aid or service to Tammy Kyllo, Administrative Coordinator, AC  
Transit, 1600 Franklin Street, Oakland, CA 94612. Written requests will be  
honored for the calendar year in which the request was made but must be  
renewed after January 1 for the next calendar year with the same  
information listed above.  
SIGN LANGUAGE INTERPRETER: A sign language interpreter will gladly be  
provided for persons with a hearing impairment. If an interpreter is needed  
for a specific meeting, please call (510) 891-7175 at least five days prior to  
the meeting.  
NO SCENTED PRODUCTS: Please refrain from wearing scented products at  
the meeting, as there may be persons present with environmental illnesses.  
PUBLIC SPEAKERS: Speakers wishing to address subjects not listed on this  
agenda will be invited to address the committee under the “public  
comments” section of the agenda. Speakers who wish to address a specific  
agenda item will be invited to address the committee at the time the item is  
being considered. Time limitations: Individuals addressing the committee  
should limit their comments to two (2) minutes.