TO: AC Transit Board of Directors
FROM: Kathleen Kelly, Interim General Manager/Chief Executive Officer
SUBJECT: Service Reliability Program - Schedules/Runcut Improvements
BRIEFING ITEM
AGENDA PLANNING REQUEST: ?
RECOMMENDED ACTION(S):
Title
Consider receiving a report on the District's continuing efforts to improve Service Reliability, specifically as it relates to structuring operator work assignments and the operator sign-up process.
Staff Contact:
Ramakrishna Pochiraju, Executive Director of Planning & Engineering
Salvador Llamas, Chief Operating Officer
Body
STRATEGIC IMPORTANCE:
Goal - Convenient and Reliable Service
Initiative - Service Quality
This Board report is a continuation of recent staff reports that discuss the District's efforts to improve service reliability, a multi-pronged approach endeavor that includes focusing on conditions for operators in the field, scheduling and run-cut changes, line management deployment, operator recruitment and retention, and development of a modified duty program designed to better manage operators on workers' compensation. In February, the Board received an update on actions taken to improve conditions for operators in the field, including increased availability of restrooms for operators. In addition to this report, another item on this agenda describes activities of Operations staff to improve service reliability, including line management teams. In April, the Board will receive a report on HR activities that focus on increasing operator availability, which is key to service reliability, and in May the Board will receive a new quarterly report on service reliability that tracks key performance indicators.
This report provides an update on the operator sign-up process, run assignment structure, and schedule improvements made in conjunction with a Memorandum of Understanding (MOU) with ATU 192 Leadership for the June and August 2025 service changes. Staff is focused on improving operator...
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