TO: AC Transit Board of Directors
FROM: Salvador Llamas, General Manager/Chief Executive Officer
SUBJECT: Service Reliability Report
BRIEFING ITEM
AGENDA PLANNING REQUEST: ?
RECOMMENDED ACTION(S):
Title
Consider receiving the semi-annual Service Reliability Report for AC Transit Fixed Route Services covering the first half of Fiscal Year 2025-2026.
Staff Contact:
Aaron Vogel, Chief Operating Officer
Body
STRATEGIC IMPORTANCE:
Goal - Convenient and Reliable Service
Goal - Safe and Secure Operations
Goal - High-Performing Workforce
Initiative - Service Quality
This semi-annual Service Reliability Report presents a detailed assessment of the District's operational performance for Q1 and Q2 of FY2026 and supports three Strategic Plan goals as follows: Convenient & Reliable Service, Safe & Secure Operations, and a High-Performing Workforce.
BUDGETARY/FISCAL IMPACT:
There are no budgetary or fiscal impacts related to this report
BACKGROUND/RATIONALE:
The Service Reliability Report provides a comprehensive overview of service reliability, fleet cleanliness, rider safety, and staffing trends, measured by established Key Performance Indicators (KPIs) that support transparent, accountable, and data-driven decision-making.
The report includes two supporting attachments:
Attachment 1 - Data Visualization (July - December 2025):
Figures and tables that display historical trends of KPIs along with comparative benchmarks.
Attachment 2 - Trips Not Operated (July - December 2025):
A breakdown of missed trip patterns by service type and route.
GOAL: Convenient and Reliable Service
SERVICE OPERATED PERCENTAGE (ATTACHMENT 1, FIGURE 1)
The Service Operated (SO) KPI measures the percentage of scheduled transit trips that are successfully completed. The District has a SO target of 99.5%. During the first half of FY2026, Service Operated averaged 98.31%, a 1.68% improvement over the prior period's average of 96.62%. With a smaller dataset, there was litt...
Click here for full text