TO: AC Transit Board of Directors
FROM: Michael A. Hursh, General Manager/Chief Executive Officer
SUBJECT: Road Supervision Active Line Management/Service Quality Improvement
BRIEFING ITEM
AGENDA PLANNING REQUEST: ?
RECOMMENDED ACTION(S):
Title
Consider receiving a report on how active line management supports service quality improvements related to the hiring of three new Road Supervisor positions. [Requested by Director Walsh - 3/13/24]
Staff Contact:
Salvador Llamas, Chief Operating Officer
Body
STRATEGIC IMPORTANCE:
Goal - Safe and Secure Operations
Initiative - Service Quality
This report is aligned with the following Strategic Plan Goals and Initiatives: Safe & Secure Operations, Convenient & Reliable Service, High Performing Workforce, Service Quality Employee Recruitment, Training & Retention.
BUDGETARY/FISCAL IMPACT:
These positions were approved as part of the FY24 mid-year budget and are included in the FY25 budget.
BACKGROUND/RATIONALE:
On February 14, 2024, the Board of Directors approved three new Supervisor positions to complement the existing 58 budgeted positions. This action increased the Supervision headcount to 61 full-time positions. At the March 13, 2024, Board of Directors meeting, Director Walsh submitted an agenda planning request to receive a briefing on active line management and how it can help improve service quality. The Board also requested an understanding of what resources and training may be needed to advance active line management.
Transportation Road Supervisors respond to all operational exceptions, such as equipment-related service interruptions, accidents, passenger disturbances, public actions, demonstrations and protests, and service detours. Road Supervisors are often the first responders in the field to incidents involving District vehicles and employees and have to quickly make on-scene decisions to help ensure operators, passengers, and at times the public are safe, and bus schedules are minim...
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