TO: AC Transit Board of Directors
FROM: Michael A. Hursh, General Manager/Chief Executive Officer
SUBJECT: Protective Services Report
ACTION ITEM
AGENDA PLANNING REQUEST: ?
RECOMMENDED ACTION(S):
Title
Consider receiving the FY 2023-24 First Quarter Protective Services Report.
Staff Contact:
Michael Hursh, General Manager/Chief Executive Officer
Body
STRATEGIC IMPORTANCE:
Goal - Safe and Secure Operations
Initiative - Service Quality
The Quarterly Protective Services Report provides Sheriff Office metrics that align with the following Strategic Plan Goals and Initiatives: Safe and Secure Operations, Convenient & Reliable Service, High Performing Workforce, and Service Quality.
BUDGETARY/FISCAL IMPACT:
There are no budgetary or fiscal impacts related to this report.
BACKGROUND/RATIONALE:
The District's law enforcement services are provided by the Alameda and Contra Costa County Sheriff Offices. The Protective Services Department is tracking several metrics and Key Performance Indicators (KPIs) that support various Strategic Plan Goals and Initiatives. This report covers performance matrix data from both county sheriff's office for the first quarter (Q1) of fiscal year 2023-24 (FY24). Each agency securely uploads its data through the District's Data Integration and Management Environment (DIME) process.
Data from Protective Service Partners
DIME data collection processes and publishes reported data into the Data Warehouse for Business Intelligence consumption. The next phase of the Protective Service KPI focuses on optimizing the District Incident form in the Computer Aided Dispatch/Automatic Vehicle Location (CADAVL) system. The work has started on the system side for the new phase and will continue to the next quarter to publish analytics for response time reported by Sheriff Offices and respective incidents recorded by the District Operation Control Center (OCC). This collaborative development, design, and testing work among various...
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