TO: AC Transit Board of Directors
FROM: Michael A. Hursh, General Manager
SUBJECT: Operations Quarterly Performance Report
BRIEFING ITEM
RECOMMENDED ACTION(S):
Title
Consider receiving the Quarterly Operations Performance Report for AC Transit Fixed Route Services during the First Quarter (Q1) of Fiscal Year 2022.
Body
STRATEGIC IMPORTANCE:
Goal - Safe and Secure Operations
Initiative - Service Quality
The Quarterly Operations Performance Report provides Key Performance Indicators (KPIs) and other District activities that support and are aligned with the following Strategic Plan Goals and Initiatives: Safe & Secure Operations, Convenient & Reliable Service, High Performing Workforce, Service Quality, Employee Recruitment, Training & Retention.
BUDGETARY/FISCAL IMPACT:
There are no budgetary or fiscal impacts related to this report.
BACKGROUND/RATIONALE:
Throughout the first quarter, Emergency Operations Control Center (EOCC) remained active. The District operated without passenger capacity limits due to the State fully reopening the economy in June. Face masks were still required by the Transportation Security Administration (TSA). Forging ahead, service expansion plans continued. Staff prepared for schools to open and met with school leaders from Oakland Unified School District, West County, Alameda, Fremont, Newark, Berkeley, and private schools. Coinciding with a successful bus operator System Sign-Up in August, Operations restored more supplementary bus lines to schools, and Early Bird Express, All-Nighter, and select Transbay bus lines. Service expansion will continue progressively over the next twelve to eighteen months and will be reliant on hiring additional bus operators.
Incentivizing a return to higher ridership and the District's commitment to riders returning to in-office work, going back to school, visiting family and friends, and attracting new riders, was the implementation of fare-free bus rides each Friday in September. Loc...
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