TO: AC Transit Board of Directors
FROM: Salvador Llamas, General Manager/Chief Executive Officer
SUBJECT: Updated Board Policy 545 - Service Standards
ACTION ITEM
AGENDA PLANNING REQUEST: ?
RECOMMENDED ACTION(S):
Title
Consider approving the proposed final draft of an updated Board Policy 545 - Service Standards.
Staff Contact:
Ramakrishna Pochiraju, Executive Director of Planning & Engineering
Body
STRATEGIC IMPORTANCE:
Goal - Convenient and Reliable Service
Initiative - Service Quality
The revised Board Policy 545 provides updated standards to assist the District in planning high quality bus service, measuring the quality of the customer experience, and continuously improving service delivery. The new metrics associated with this policy focus on active management of the bus system, in line with the 2022 Strategic Plan addendum.
BUDGETARY/FISCAL IMPACT:
There is no budgetary impact associated with the approval of the proposed policy amendments. However, meeting the aspirational goals included in the proposed policy would require additional funding over time to hire operators and road supervision and pursue the capital investments needed to increase service levels.
BACKGROUND/RATIONALE:
Overview
Staff developed and shared a first draft of a revised Board Policy 545 (Service Standards) at the September 24, 2024 Board Meeting. This initial draft was based upon a Best Practices Review conducted by the Realign project team, which included a thorough overview of practices at seven different peer agencies and drew upon public outreach and engagement throughout 2023 and 2024 over the course of the Realign planning process.
The development and implementation of service standards align with transit industry best practices. Service standards foster an organizational culture that offers communities a high-quality customer experience, specifying where, when, and how a transit network should operate, along with metrics that evaluate how well the or...
Click here for full text