TO: AC Transit Board of Directors
FROM: Michael A. Hursh, General Manager/Chief Executive Officer
SUBJECT: Employee Engagement
BRIEFING ITEM
AGENDA PLANNING REQUEST: ?
RECOMMENDED ACTION(S):
Title
Consider receiving a report on how District Employees are engaged to provide feedback and suggestions, and how responses are facilitated [Requested by Director Walsh 1/12/2022].
Staff Contact:
Sebron Flenaugh III, Executive Director of Human Resources
Body
STRATEGIC IMPORTANCE:
Goal - High-Performing Workforce
Creating a culture of continuous improvement in an organization is a pillar of effective employee engagement enhanced by strong internal communications and feedback.
BUDGETARY/FISCAL IMPACT:
There is no budgetary or fiscal impact associated with this report.
BACKGROUND/RATIONALE:
At the January 12, 2022, Board of Directors meeting, Director Walsh requested a report on how staff across the District are engaged to provide feedback and suggestions, and how responses to the feedback and suggestions are facilitated.
The District currently employs various methods to actively engage employees and encourage them to provide information that may bring improvements, facilitate repairs, provide cost saving suggestions, or to report unsafe conditions in the work environment.
This report provides some examples of various processes currently utilized at the District to encourage staff to participate in reporting, providing feedback or making suggestions to improve District service, performance, and processes.
Rider Insider:
The Rider Insider pilot was launched in 2019. The program was launched to utilize the power of employees to help improve service quality which is a critical part of the District's strategic plan. "Rider Insider" participants board bus lines targeted for in-depth service analysis to provide real-time feedback about the line via a customized Line Ride website. It has provided a great opportunity for employees to familiarize themselve...
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