TO: AC Transit Board of Directors
FROM: Salvador Llamas, General Manager/Chief Executive Officer
SUBJECT: Service Reliability Report
BRIEFING ITEM
AGENDA PLANNING REQUEST: ?
RECOMMENDED ACTION(S):
Title
Consider receiving the semi-annual Service Reliability Report for AC Transit Fixed Route Service for the second half of Fiscal Year 2025-2026.
Staff Contact:
Aaron Vogel, Chief Operating Officer
Body
STRATEGIC IMPORTANCE:
Goal - Convenient and Reliable Service
Goal - Safe and Secure Operations
Goal - High-Performing Workforce
Initiative - Service Quality
This semi-annual Service Reliability Report presents a detailed assessment of the District’s operational performance for the second half of FY 2025-26 (January – June 2026) and supports three strategic plan goals: convenient and reliable service; safe and secure operations; and a high-performing workforce.
BUDGETARY/FISCAL IMPACT:
There are no budgetary or fiscal impacts related to this report.
BACKGROUND/RATIONALE:
The Service Reliability Report provides a comprehensive overview of the District’s performance across service reliability, fleet cleanliness, rider safety, and staffing trends. Performance is measured against established Key Performance Indicators (KPIs) that support transparent, accountable, and data-driven decision-making.
The report includes three supporting attachments:
Attachment 1 - KPI Trends
Attachment 2 - Service Reliability
Attachment 3 - Trunkline Incentive Program Trends
The second half of FY 2025–26 was marked by a series of overlapping operational changes that created a highly dynamic and challenging environment for AC Transit. Workforce fluctuations, ongoing Realign network refinements, increased ridership pressure, and new collective bargaining agreement (CBA) work rule provisions all converged between January and June 2026. Taken together, these moving pieces contributed to service reliability challenges during the reporting period.
Following implemen...
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