TO: AC Transit Board of Directors
FROM: Salvador Llamas, General Manager/Chief Executive Officer
SUBJECT: FY 24-25 Annual Ridership and Route Performance Report
BRIEFING ITEM
AGENDA PLANNING REQUEST: ?
RECOMMENDED ACTION(S):
Title
Consider receiving the FY24-25 Annual Ridership and Route Performance Report in accordance with Board Policy 545 - Service Standards and Design Policy.
Staff Contact:
Ramakrishna Pochiraju, Executive Director of Planning & Engineering
Body
STRATEGIC IMPORTANCE:
Goal - Convenient and Reliable Service
Initiative - Service Quality
The ridership report is a key metric to measure the District's improvement in service quality. Since adopting the Strategic Plan, this report has served as the baseline for measuring future improvement.
BUDGETARY/FISCAL IMPACT:
There are no budgetary/fiscal impacts associated with this report.
BACKGROUND/RATIONALE:
The FY24-25 Annual Ridership and Route Performance Report provides a summary and assessment of the District's service performance with respect to ridership, productivity, passenger loads, frequency, and on-time performance. Detailed analysis by service type and route-level are provided in the attachments and highlight post-COVID-19 pandemic impacts on ridership recovery.
Post-Pandemic Impacts (Recap)
1. The COVID-19 pandemic significantly reduced ridership in 2020 following similar trends across the transit industry. Ridership remained stagnant through FY20-21, but has since partially recovered, with a positive ridership trend in the last four fiscal years (+36% Y-Y growth in FY21-22, +20% FY22-23, +13.5% FY23-24, +1.9% FY24-25.
2. FY24-25 saw ridership growth of +1.9% year-over-year, contributing to the fourth consecutive year of positive ridership recovery and maintaining the uptrend. As of June 30, 2025, ridership has recovered to 75.4% of pre-Covid (FY18-19) levels. Year-over-year growth in FY24-25 has moderated significantly compared to double-digit growth in prior years...
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