TO: AC Transit Board of Directors
FROM: Kathleen Kelly, Interim General Manager/Chief Executive Officer
SUBJECT: Fare Collection and Compliance Report on the Tempo Line
BRIEFING ITEM
AGENDA PLANNING REQUEST: ?
RECOMMENDED ACTION(S):
Title
Consider receiving report on the District's Fare Collection and Compliance on the Tempo line.
Staff Contact:
Kathleen Kelly, Interim General Manager/Chief Executive Officer
Body
STRATEGIC IMPORTANCE:
Goal - Convenient and Reliable Service
Initiative - Financial Efficiency and Revenue Maximization
There are a significant number of riders on the Tempo who do not pay fares for various reasons. This leads to a decrease of revenue funds, compared to other transit lines. This Fare Collection and Compliance Report on the Tempo Line provides a high-level review of the potential reasons and challenges of payment by highlighting ridership, fare compliance rates and revenue loss. The report summarizes industry fare compliance best practices and explores other cost neutral solutions to increase fare compliance and collection.
BUDGETARY/FISCAL IMPACT:
There is no budgetary impact associated with this report. The purpose of this report is to provide an overview of the current fare education and compliance program on the Tempo line, along with high level cost projections that would be necessary for a comprehensive enforcement program. Although staff does not recommend that direction, the board could elect to pursue the implementation of a comprehensive focused fare compliance program, and there would be budgetary impacts based on program type, size and success of the compliance solution(s).
BACKGROUND/RATIONALE:
I. Tempo Design and Current Conditions
The Tempo system was designed and constructed as a Bus Rapid Transit (BRT) line under a Small Starts Grant Agreement with the Federal Transit Administration (FTA). The design of the BRT project includes raised station platforms, no front door access, and passenger do...
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