TO: AC Transit Board of Directors
FROM: Salvador Llamas, General Manager/Chief Executive Officer
SUBJECT: Board Policy 422- Disposition of Lost and Unclaimed Property
ACTION ITEM
AGENDA PLANNING REQUEST: ?
RECOMMENDED ACTION(S):
Title
Consider approving minor amendments to Board policy 422-Disposition of Lost and Unclaimed Property.
Staff Contact:
Claudia Burgos, Executive Director of External Affairs and Customer Experience
Body
STRATEGIC IMPORTANCE:
Goal - Strong Public and Policymaker Support
Initiative - Service Quality
??The Lost and Found process is a key part of building trust with riders and enhancing the customer experience. The District is providing the process and procedures for recovery of lost items of personal property that are found on District property to their rightful owner.?
BUDGETARY/FISCAL IMPACT:
??In FY 24-25, the District received $4,558 for items that were unclaimed and sold through a public auction. Since 2014, the highest grossing year was FY 22-23 with a total of $6,283. ?
BACKGROUND/RATIONALE:
?The District's Lost and Found processes provide a consistent and reliable way for customers to recover personal belongings left on District property. Any employee may discover and turn in a lost item, though the most common way items are recovered are on a bus. When a bus returns to its Division, operators or other staff deliver found items to the Division's office, where the item is logged. Each business day, the recovered items are brought to the Customer Service Center in Downtown Oakland for processing. Once an item is identified and matched to a customer's claim, Customer Service Clerks reach out to customers to arrange pick up. Customers can then pick up their item(s) at the Customer Service Center.
?Board Policy 422 was adopted in 2014 to comply with California Civil Code section 2080, which states that reasonable efforts shall be made to provide for the recovery of all lost items of personal property that ar...
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