TO: AC Transit Board of Directors
FROM: Michael A. Hursh, General Manager/Chief Executive Officer
SUBJECT: Operations Quarterly Performance Report
BRIEFING ITEM
AGENDA PLANNING REQUEST: ?
RECOMMENDED ACTION(S):
Title
Consider receiving the Quarterly Operations Performance Report for AC Transit Fixed Route Services during the fourth quarter of Fiscal Year 2023-24.
Staff Contact:
Salvador Llamas, Chief Operating Officer
Body
STRATEGIC IMPORTANCE:
Goal - Safe and Secure Operations
Initiative - Infrastructure Modernization
The Quarterly Operations Performance Report provides Key Performance Indicators (KPI's) and other District activities which support and are aligned with the following Strategic Plan Goals and Initiatives: Safe & Secure Operations, Convenient & Reliable Service, High Performing Workforce, Service Quality, Employee Recruitment, Training and Retention.
BUDGETARY/FISCAL IMPACT:
There are no budgetary or fiscal impacts related to this report
BACKGROUND/RATIONALE:
Data Reporting
The data presented in this report was extracted on July 11, 2024 and may differ from the "live" District KPIs. The Quarterly Operations Performance Report provides information on programs within the District designed to improve the performance, reliability, cleanliness, and safety of the District's bus service. The FY2024 Q4 Attachment 1 Charts and Tables provide graphical representations of the performance of the programs that include the benchmarking goal.
Employee Recognition
To continually recognize outstanding employees who are an essential part of achieving Division goals and objectives, the following employees were recognized as Employees of the Month during this quarter:
On-Time Performance
(Reference Attachment 1, Chart 1: On-Time Performance)
On-time performance (OTP) is a District Key Performance Indicator (KPI) that achieves 72% or higher. The systemwide OTP average in Q4 was 74.17% versus 74.36% in the prior quarter. The District met or exc...
Click here for full text