TO: AC Transit Board of Directors
FROM: Salvador Llamas, General Manager/Chief Executive Officer
SUBJECT: Service Reliability Report
BRIEFING ITEM
AGENDA PLANNING REQUEST: ?
RECOMMENDED ACTION(S):
Title
Consider receiving the semi-annual Service Reliability Report for AC Transit Fixed Route Services covering the second half of Fiscal Year 2024-2025.
Staff Contact:
Salvador Llamas, General Manager/Chief Executive Officer
Body
STRATEGIC IMPORTANCE:
Goal - Convenient and Reliable Service
Goal - Safe and Secure Operations
Goal - High-Performing Workforce
Initiative - Service Quality
This semi-annual Service Reliability Report presents a detailed assessment of the District's operational performance for Q3 and Q4 of FY2025 and supports the goals outlined in AC Transit's Strategic Plan.
BUDGETARY/FISCAL IMPACT:
There are no budgetary or fiscal impacts related to this report.
BACKGROUND/RATIONALE:
The Service Reliability Report provides a comprehensive overview of service reliability, fleet cleanliness, passenger safety, and staffing trends, measured against established Key Performance Indicators (KPIs) that support transparent, accountable, and data-driven decision-making. The report aligns with these strategic goals: Convenient & Reliable Service, Safe & Secure Operations, and a High-Performing Workforce.
The report includes two supporting attachments:
Attachment 1- Data Visualization (Jan - Jun 2025): Figures and tables that display historical trends of KPIs along with comparative benchmarks.
Attachment 2- Trips Not Operated (Jan - Jun 2025): A breakdown of missed trip patterns by service type and route, supporting corrective measures to minimize service disruptions.
PERFORMANCE BY STRATEGIC GOAL:
Goal: Convenient and Reliable Service
SERVICE OPERATED PERCENTAGE (ATTACHMENT 1, FIGURE 1)
Service Operated (SO) measures the percentage of scheduled transit trips that are actually completed, with a goal of at least 99.5%, ensuring a high l...
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