TO: AC Transit Board of Directors
FROM: Michael A. Hursh, General Manager
SUBJECT: Operations Quarterly Performance Report
BRIEFING ITEM
RECOMMENDED ACTION(S):
Title
Consider receiving the Quarterly Operations Performance Report for AC Transit Fixed Route Services during the Fourth Quarter FY 2019.
Title
BUDGETARY/FISCAL IMPACT:
There are no current budgetary or fiscal impacts related to this report.
BACKGROUND/RATIONALE:
The Quarterly Operations Performance Report provides information on programs within the District designed to improve the performance, reliability, cleanliness, and safety of the District's bus service. The FY2019 Q4 attachment provides graphical representation on the performance of the programs.
Note that beginning with the 1st Quarter FY20, Customer Care programs including Customer Complaints, Customer Call Center, and Customer Service Center will be presented in a separate quarterly report.
To continually recognize outstanding employees who are an important part of achieving Division goals and objectives, the following employees were recognized as Employees of the Month during the quarter:
Transportation
Apr-19
May-19
Jun-19
Road Supervision/OCC
Roman Maldonado
Le-Ellis Brown
Sean Thomas
Division 2: Emeryville
Irma Alejandre
Felix Solis
Alita Webb
Division 3: Richmond
Ramiro Perez
Dominique Knighten
Victoria Sanchez
Division 4: East Oakland
Douglas Morales
Michael Shivers
Lorraine Fowler
Division 6: Hayward
Samuel Mose
Chandler Joe
Raymond Martinez
Maintenance
Apr-19
May-19
Jun-19
Division 2: Emeryville
Kwok Wai Lee
Tracy Harley
Christopher Garcia
Division 3: Richmond
Carlos Jimenez
Jasmine Green
Norman Martinsen
Division 4: East Oakland
Jairo Galdamez
Ryan De La Cruz
Raymond Yuen
Division 6: Hayward
Nhan Nguyen
Roger La Forga
Michael Leite
Central Maintenance
Angela Kelly
Peter Lowe
Kevin Beeman
Data Reporting Disclaimers
Deployment of the Clever Devices computer aided dispatching/automated vehicle loca...
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