TO: AC Transit Board of Directors
FROM: Michael A. Hursh, General Manager
SUBJECT: Operations Quarterly Performance Report
BRIEFING ITEM
RECOMMENDED ACTION(S):
Title
Consider receiving the Quarterly Operations Performance Report for AC Transit Fixed Route Services during the Third Quarter of Fiscal Year 2020.
Body
STRATEGIC IMPORTANCE:
Goal - Safe and Secure Operations
Initiative - Service Quality
The Quarterly Operations Performance Report provides key performance indicators and other District activities which support and are aligned with the following Strategic Plan Goals and Initiatives: Safe & Secure Operations, Convenient & Reliable Service, High Performing Workforce, Service Quality, Employee Recruitment, Training & Retention.
BUDGETARY/FISCAL IMPACT:
There are no budgetary or fiscal impacts related to this report.
BACKGROUND/RATIONALE:
During March, the District was severely impacted by the Novel Coronavirus-19 (COVID-19) Pandemic. In response, the District's Emergency Operations Control Center (EOCC) activated to focus on messaging from federal, state and local governments regarding increased efforts to contain spread and exposure of the virus. EOC Officers, Section Chiefs, and Unit Leaders supported by every department in the District, worked instantly to develop and deliver contingency plans. Every member of the team contributed to an incredible display of collaboration, teamwork, resiliency and focus which facilitated the District's capability to provide service with the best safety measure possible for our employees and riders while managing the crisis.
For most of this quarter, the District operated reduced services levels and continues to operate under the Emergency Service Plan. Several factors caused by the COVID-19 pandemic impacted operations performance matrix, staff will continue to monitor and analyze changes.
The Quarterly Operations Performance Report provides information on programs within the District designed to imp...
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