TO: AC Transit Board of Directors
FROM: Michael A. Hursh, General Manager
SUBJECT: Sheriffs Contract Performance Tracking
BRIEFING ITEM
RECOMMENDED ACTION(S):
Title
Consider receiving a report on the development of new and additional Key Performance Indicators (KPI) for the Alameda and Contra-Costa County Sheriff's contracts.
Body
STRATEGIC IMPORTANCE:
Goal - Safe and Secure Operations
Initiative - Service Quality
Establishing standardized KPIs for Sheriff contracts ensures compliance, quality of expected services, and may result in reduced cost.
BUDGETARY/FISCAL IMPACT:
There is no budgetary impact other than staff hours contributing to this effort.
BACKGROUND/RATIONALE:
During the March 10, 2021 Board meeting for the renewal of the Alameda County Sheriff's contract, staff was directed to develop KPIs to measure the overall effectiveness of the District's law enforcement contracts. The District has two law enforcement contracts, one with Alameda County and one with Contra Costa County. This staff report will focus on the development of KPIs related to the performance of the Alameda County Sheriff's (ALCO) Office. The District intends to incorporate KPIs for the Contra Costa County Sheriff's contract once the process has been vetted and established. Until then, staff continues to monitor standard performance reports already provided by the County.
Data Collection:
The District is standardizing processes to better collect performance data in a format needed to develop KPIs for the law enforcement contracts. Staff has relied on various reports provided by the Sheriff's Office to monitor performance and activities under the contract. In developing the District's KPIs, the first steps are to review the existing scope of services, understand raw data and reports, and develop a data collection process and methodology in compliance with the District's cybersecurity data integration and management process. Next, staff will complete a gap analys...
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