TO: AC Transit Board of Directors
FROM: Michael A. Hursh, General Manager
SUBJECT: Clipper 2 Update
BRIEFING ITEM
RECOMMENDED ACTION(S):
Title
Consider receiving a briefing on the Next Generation Clipper (C2) Program.
Body
STRATEGIC IMPORTANCE:
Goal - Convenient and Reliable Service
Initiative - Infrastructure Modernization
The Next Generation Clipper program will enable AC Transit riders to conveniently pay fares utilizing a mobile app. Additionally, the existing fare collection infrastructure supporting the Clipper program, both on the platform and inside the bus, will be modernized and upgraded to a scalable, secure and faster platform.
BUDGETARY/FISCAL IMPACT:
This report is for informational purposes only; therefore, there is no budgetary or fiscal impact.
BACKGROUND/RATIONALE:
This Staff report provides an update on key developments associated with the implementation of the Next Generation Clipper System Project (C2). The Metropolitan Transportation Commission (MTC) in conjunction with regional Transit Operators, including AC Transit, have been engaged with Cubic Transportation Systems, Inc. in moving the overall project forward.
C2's primary goal is to modernize an aging system that is increasingly difficult to support as aging equipment parts become harder to find. However, there are benefits being introduced in the new account based system. These are:
* Being able to reload value to your account online
* Having the added value available to riders immediately
* Utilizing Open Payment platforms to increase payment options
The Clipper customer website and the mobile will have new features in the account-based system:
* Instantly add value and passes to accounts (both mobile and cards)
* View real-time trip and payment activity
* Manage accounts of family members
* Chat with customer service
* Manage email, SMS, and push notifications
* Purchase and activate tickets for individual or group travel on the mobile app
The Next Generation...
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