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Report ID: 23-412   
Type: Regular - Planning
Meeting Body: Board of Directors - Regular Meeting
Meeting Date: 11/8/2023 Final action: 11/8/2023
Recommended Action: Consider receiving the Strategic Plan update. Staff Contact: Ramakrishna Pochiraju, Executive Director of Planning & Engineering
Sponsors: Board of Directors - Regular Meeting
Attachments: 1. STAFF REPORT, 2. Att1. Strategic Plan Dashboard, 3. Att 2. Strategic Metric Progress Report, 4. Master Minute Order
TO: AC Transit Board of Directors
FROM: Michael A. Hursh, General Manager/Chief Executive Officer
SUBJECT: Strategic Plan Update

BRIEFING ITEM
AGENDA PLANNING REQUEST: ?

RECOMMENDED ACTION(S):

Title
Consider receiving the Strategic Plan update.

Staff Contact:
Ramakrishna Pochiraju, Executive Director of Planning & Engineering
Body
STRATEGIC IMPORTANCE:

The Board approved Strategic Plan is important as it establishes policy direction for staff to develop strategic goals, initiatives, objectives, and metrics.

BUDGETARY/FISCAL IMPACT:

There is no specific fiscal impact associated with this briefing item.

BACKGROUND/RATIONALE:

The Strategic Plan is a policy document approved by the Board of Directors in April 2019 and amended in May 2022. The amended plan describes the District's "Revive & Thrive" future scenario that focuses on a business environment with a customer experience lens that allows the District to navigate with the changing conditions. The "Revive & Thrive" scenario brings to the forefront finance, service quality/customer experience, shared mobility/innovation, public and political support, and health and safety as a focus to guide the district towards reaching success with achieving its goals.

This staff report provides an update to the Board on the plan's performance that guides actions toward the current mission of the District: "We deliver safe, reliable, sustainable and accessible transit service that responds to the needs of our customers and communities." Staff continues to collaborate and partner with the District's labor Unions, industry associations, and other agencies to prioritize core business functions within the region that are aligned with the following strategic goals:

* Safe and Secure Operations
* Convenient and Reliable Service
* Financial Stability and Resiliency
* High-Performance Workforce
* Strong Public and Policymaker Support
* Environmentally Friendly Improvements
* Prioritize Diversity, Equit...

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