TO: AC Transit Board of Directors
FROM: Michael A. Hursh, General Manager/Chief Executive Officer
SUBJECT: Contract Award: Paratransit System Software
ACTION ITEM
AGENDA PLANNING REQUEST: ?
RECOMMENDED ACTION(S):
Title
Consider authorizing the General Manager to execute a contract, jointly with the Bay Area Rapid Transit District (BART), with Spare Labs Inc. (Spare) for Software-As-A-Service (SaaS), including turnkey implementation and support services, for the East Bay Paratransit Consortium (EBPC) for a seven-year term, inclusive of up to a two-year implementation period and a five-year operational period.
Staff Contact:
Ramakrishna Pochiraju, Executive Director of Planning & Engineering
Ahsan Baig, Chief Information Officer
Body
STRATEGIC IMPORTANCE:
Goal - Convenient and Reliable Service
Initiative - Service Quality
The new software platform will provide innovative features for East Bay Paratransit (EBP), such as dynamic vehicle optimization/routing to improve efficiency and reduce costs; expanded customer support and self-service functions such as trip booking and cancellation; improved efficiencies in the call center features and functions, and the ability to integrate micro-transit options as well as EBP's contactless paratransit fare payment application.
BUDGETARY/FISCAL IMPACT:
The base contract cost is $4,074,000, including $1,520,000 for implementation during the first two years and $2,554,000 for operations and maintenance (O&M) over the remaining five years of the contract. The contract also includes an option to use Spare's text-messaging (SMS) and interactive voice response (IVR) systems for an additional $492,000, which would bring the contract amount to $4,566,000.
AC Transit is responsible for 69 percent of the total contract cost which is $3,150,540.
The implementation costs and first four years of O&M costs, which are similar to the programmed capital expense of purchasing software, will be paid of out the capital ...
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