TO: AC Transit Board of Directors
FROM: Salvador Llamas, General Manager/Chief Executive Officer
SUBJECT: Update on the Service Reliability Report
BRIEFING ITEM
AGENDA PLANNING REQUEST: ?
RECOMMENDED ACTION(S):
Title
Consider receiving an update on the Service Reliability Report
Staff Contact:
Aaron Vogel, Chief Operating Officer
Body
STRATEGIC IMPORTANCE:
Goal - Safe and Secure Operations
Initiative - Service Quality
At the Board’s request, the proposed public-facing monthly report is intended for the Board and the public to receive more timely, transparent, and rider-centric information about service reliability.
BUDGETARY/FISCAL IMPACT:
There are no budgetary/fiscal impacts associated with this report.
BACKGROUND/RATIONALE:
Staff has developed a streamlined report to provide timely, public updates on service quality, identify performance challenges, and highlight AC Transit’s strategies for improving service reliability. The new report format is included as Attachment 1 and presents August 2026 performance data.
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Service Operated (SO) [Attachment 1, Sections 1.1, 1.2]
Key metrics of SO for the month of August 2026 are captured in sections 1.1 and 1.2 of the attachment and include:
136,000 trips operated.
93.1% Service Operated
Wednesdays recorded the highest percentage of scheduled trips operated at 96.3%
Sundays recorded the lowest percentage of trips operated at 89.0%
AM Peak (6am-9am) recorded the highest daypart percentage of trips operated at 94.5%
6pm-6am recorded the lowest daypart percentage of trips operated at 91.6%
Section 1.2 shows SO by individual route including the number of trips operated for each route and the overall SO% for the month.
On-Time Performance (OTP) [Attachment 1, Section 2]
Systemwide On-time Performance for August 2026 was 71.85%. That is captured in section 2.1 of the attachment. Additional OTP metrics:
6 AM saw the highest OTP at 83.2%
5 PM saw the lowest OTP at 63.39%
Route 95 (Eastbound) ha...
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