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Report ID: 20-422   
Type: Regular - Operations
Meeting Body: Board of Directors - Regular Meeting
Meeting Date: 11/12/2020 Final action: 11/12/2020
Recommended Action: Consider receiving the Quarterly Operations Performance Report for AC Transit Fixed Route Services during the First Quarter of Fiscal Year 2021.
Attachments: 1. STAFF REPORT, 2. Att.1. Q1 FY 2021 - Operations Quarterly Performance Report: Tables & Charts, 3. Master Minute Order
TO: AC Transit Board of Directors
FROM: Michael A. Hursh, General Manager
SUBJECT: Operations Quarterly Performance Report

BRIEFING ITEM

RECOMMENDED ACTION(S):

Title
Consider receiving the Quarterly Operations Performance Report for AC Transit Fixed Route Services during the First Quarter of Fiscal Year 2021.
Body

STRATEGIC IMPORTANCE:

Goal - Safe and Secure Operations
Initiative - Service Quality

The Quarterly Operations Performance Report provides Key Performance Indicators (KPIs) and other District activities that support and are aligned with the following Strategic Plan Goals and Initiatives: Safe & Secure Operations, Convenient & Reliable Service, High Performing Workforce, Service Quality, Employee Recruitment, Training & Retention.

BUDGETARY/FISCAL IMPACT:

There are no budgetary or fiscal impacts related to this report.

BACKGROUND/RATIONALE:

During the First Quarter (Q1) reporting period, the District continued operating in emergency response mode but was able to transition from a significantly reduced bus service to operating at 75% of pre-pandemic, regularly scheduled services. Known as the Service Recovery Plan, increasing bus services accommodated higher weekday and Transbay ridership numbers and helped reduce bus overcrowding. This was key to maintaining compliance with Centers for Disease Control and Prevention (CDC) guidelines for social and physical distancing. Moreover, the District established the reNew Plan, a health and safety action plan, adding more safeguards to improve best practices for protecting employees and riders during the pandemic. The protective mitigation improvements include requiring use of a face cover while riding the service, adding bus operator protective shields, enhancing bus filtration and air flow, providing customers face coverings and hand sanitizing dispensers. Finally, the District successfully launched TEMPO, the East Bay's first bus rapid transit system connecting Uptown Oakland to the San Leand...

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