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Report ID: 22-433   
Type: Regular - Operations
Meeting Body: Board of Directors - Regular Meeting
Meeting Date: 8/10/2022 Final action: 8/10/2022
Recommended Action: Consider receiving a briefing on Service Operated Public Key Performance Indicators (KPI). [Requested by Director Peeples - 2/12/2020, Director Walsh - 3/9/2022, and Director Shaw - 5/11/2022]
Attachments: 1. STAFF REPORT, 2. Att.1. Service Operated Public KPI ScreenShot, 3. Master Minute Order
TO: AC Transit Board of Directors
FROM: Michael A. Hursh, General Manager
SUBJECT: Service Operated Public KPI

BRIEFING ITEM
AGENDA PLANNING REQUEST: ?

RECOMMENDED ACTION(S):

Title
Consider receiving a briefing on Service Operated Public Key Performance Indicators (KPI). [Requested by Director Peeples - 2/12/2020, Director Walsh - 3/9/2022, and Director Shaw - 5/11/2022]
Body

STRATEGIC IMPORTANCE:

Goal - Safe and Secure Operations
Initiative - Service Quality

The Service Operated KPI provides operating service performance transparency to the public and guides the District as a marker for service quality improvements.

BUDGETARY/FISCAL IMPACT:

There is no budgetary or fiscal impacts directly related to this report.

BACKGROUND/RATIONALE:

The Service Operated Key Performance Indicators (SO KPI) will be available to the public on August 08, 2022, at https://kpi.actransit.org. The SO KPI reports the total percentage of actual Service Operated Trips measured against the Scheduled Trips filtered by month, date range, and division. Provided below are the list of definitions that references the data origin and field type related to the SO KPI.

Definitions
HASTUS Daily: Scheduling system for vehicle and operator assignments.
CAD/AVL: Computer-Aided Dispatch / Automatic Vehicle Location system.
OCC: Operation Control Center.
Trip: A trip is the smallest unit of service operation.
Block: A block is unit work for a vehicle with multiple trips of one or many operators.
OTS: Legacy time scheduling timekeeping system on HP3000.
TIS: Legacy vehicle assignment system on HP3000.
HP3000: Legacy mainframe IT infrastructure that hosted various legacy enterprise applications, since 1990s. It ran timekeeping and vehicle assignments enterprise applications until October 2021.

The SO KPI is a product of teamwork between the Innovation and Technology, Business Sciences and Transportation Departments. Many systems and data challenges were discovered and r...

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