TO: AC Transit Board of Directors
FROM: Michael A. Hursh, General Manager/Chief Executive Officer
SUBJECT: FY 23-24 Annual Ridership and Route Performance Report
BRIEFING ITEM
AGENDA PLANNING REQUEST: ?
RECOMMENDED ACTION(S):
Title
Consider receiving the FY23-24 Annual Ridership and Route Performance Report in accordance with Board Policy 545 - Service Standards and Design Policy.
Staff Contact:
Ramakrishna Pochiraju, Executive Director of Planning & Engineering
Body
STRATEGIC IMPORTANCE:
Goal - Convenient and Reliable Service
Initiative - Service Quality
The ridership report is a key metric to measure the District's improvement in service quality. Since adopting the Strategic Plan, this report has served as the baseline for measuring future improvement.
BUDGETARY/FISCAL IMPACT:
There are no budgetary/fiscal impacts associated with this report.
BACKGROUND/RATIONALE:
The FY23-24 Annual Ridership and Route Performance Report provides a summary and assessment of the District's service performance with respect to ridership, productivity, passenger loads, frequency, and on-time performance. The detailed analysis by service type and route-level are provided in the attachments and identify post-COVID-19 pandemic impacts on ridership recovery.
Post-Pandemic Impacts
As a brief recap of COVID-19 impacts on district ridership:
1. The COVID-19 pandemic significantly reduced ridership in 2020 following similar trends across the transit industry. Ridership remained stagnant through FY20-21, but has since partially recovered, with a positive ridership trend in the last three fiscal years (+36% Y-Y growth in FY21-22, +20% FY22-23).
2. FY23-24 saw ridership growth of +13.5% year-over-year, contributing to the third consecutive year of positive ridership recovery and maintaining the uptrend. As of June 30, 2024, ridership has recovered to 74% of pre-Covid (FY18-19) levels. Ridership in the first 2 months of the current FY24-25 period continue to show a s...
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